FREQUENTLY ASKED QUESTIONS
Yes, absolutely. The product you receive will be the same model, frame material, and lens specification as the item pictured.
We ensure all product photos are high-resolution and accurately represent the design, shape, and overall aesthetic. However, due to the nature of lighting and individual screen calibrations, please note two minor possibilities:
Color Variation: The exact shade of a frame (especially colors like tortoise or certain lens tints) may vary slightly in person compared to what you see on your digital screen.
Minor Details: Very occasionally, minor details like the internal hinge or small text placement may vary slightly between manufacturing batches, but this does not affect the style, fit, or guaranteed quality and 100% UV protection of your sunglasses.
To offer you the best selection and value, we utilize a network of fulfillment centers and trusted logistics partners globally. This means our delivery times include both processing and transit time.
Order Processing Time: It typically takes 1–3 business days for our team to verify your order, perform quality checks, and dispatch the package from our warehouse.
Shipping Time: Once dispatched, delivery to your door usually takes 7–20 business days depending on your country and current carrier volume.
You will receive a tracking number via email as soon as your order has been dispatched.
We work hard to get your stylish shades to you as quickly and safely as possible!
Initiating a return is simple. To ensure a smooth and correct process, you must send an email directly to us at info@luxozashop.com within 30 days of receiving your order.
In your email, please include:
Your Order Number (found in your confirmation email).
The Item(s) you wish to return.
The reason for the return (e.g., incorrect item, damaged).
We will then review your request and send you the precise Return Merchandise Authorization (RMA) number and the exact return shipping address. Please do not ship your item back until you have received these instructions as the return warehouse address may differ from the shipping origin.
Absolutely, yes. We take eye safety seriously. Every pair of sunglasses in our collection is guaranteed to provide 100% UV400 protection, which means they block 100% of harmful UVA and UVB radiation.
We source our lenses from verified manufacturers and conduct rigorous internal checks to ensure this standard is met for every product we ship. This protection is a core feature of all our eyewear, from our fashion frames to our high-performance polarized lenses.
Yes, we stand behind the quality of our eyewear. All sunglasses purchased from our store are covered by a 60-Day Limited Warranty against any manufacturer's defects, which includes issues with frame construction, hinges, or lens coating defects under normal use.
If you experience an issue that falls under this warranty, please contact us at info@luxozashop.com. We will promptly review your case and, if covered, arrange for a free replacement or store credit.
Please note that our warranty does not cover damage resulting from accidental breakage, misuse, scratching of lenses, or general wear and tear. We recommend storing your sunglasses in the provided case when not in use.
